Question 1

What is ClonePlug AI?

Accepted Answer

ClonePlug is a creative workspace for AI transformation. It brings Real-Time Lucy, Character Swap, Face Library, Projects, and a credit wallet together in one account.

Question 2

What is the difference between Lucy and Character Swap?

Accepted Answer

Real-Time Lucy is the live transformation experience for a supported real-time session. Character Swap is an uploaded-video project workflow that you submit and follow through processing in My Projects.

Question 3

Do I need to install anything?

Accepted Answer

The main ClonePlug workspace is accessed in your browser. Some experiences may ask for camera or microphone permission. ClonePlug also has a Windows desktop experience where that workflow is available; check the current product guidance before installing anything.

Question 4

What is Real-Time Lucy?

Accepted Answer

Lucy lets you prepare a live session with a supported source and saved face, connect to the real-time experience, observe confirmed transformed output, and stop the session when you are finished.

Question 5

How do I start a Lucy session?

Accepted Answer

Open Real-Time Lucy, choose a supported saved face, complete the camera and session setup, then start the session. The app shows the session state as it connects and runs.

Question 6

When am I charged for a real-time session?

Accepted Answer

Lucy uses the authoritative ClonePlug wallet lifecycle. Credits can be reserved while a session is active, and final usage is based on confirmed output-active time under the applicable billing policy. Unused eligible reservations are released.

Question 7

What happens if a Lucy session fails or disconnects?

Accepted Answer

The session is finalized through the server-side lifecycle. If there is no confirmed transformed output, the normal usage charge is not applied; eligible reserved credits are released. If you see an unexpected result, keep the session reference and contact support.

Question 8

What is Character Swap?

Accepted Answer

Character Swap is a project workflow for transforming supported uploaded video using a selected face or character reference. You can track the job, terminal status, output, and related credit activity in Projects.

Question 9

How do I create a Character Swap?

Accepted Answer

Add or select the required source and reference assets, review the quote, submit the project, and follow its processing status. A credit reservation is captured only when a successful billable completion is recorded; eligible failures and cancellations release it.

Question 10

What happens if my transformation fails?

Accepted Answer

A failed or eligible cancelled job does not become permanent credit usage. The reservation is released through the billing lifecycle. Do not resubmit repeatedly while a job is still processing; check the project status first.

Question 11

What is the Face Library?

Accepted Answer

Face Library is the private area for managing reusable face or character reference assets used by supported ClonePlug workflows. Only your own authorized assets are available to your account.

Question 12

How should I upload a face asset?

Accepted Answer

Upload an image that you have the right and permission to use, follow the accepted file and size requirements shown in the app, and wait for the asset to finish processing before selecting it in a workflow.

Question 13

Where are my uploaded files stored?

Accepted Answer

Uploaded assets are stored using ClonePlug's authenticated media storage and access controls. Do not upload secrets or material you are not authorized to process. See the Privacy Policy for more about media and project information.

Question 14

Where are my projects?

Accepted Answer

Open My Projects to review your Character Swap projects and supported Lucy project history. Project details show available status, output, usage, and terminal information for resources you own.

Question 15

Can I access another user's project?

Accepted Answer

No. Project, media, payment, and support resources are owner-scoped. A resource that is not yours should behave as unavailable, even if someone gives you an identifier.

Question 16

Is there a Windows app?

Accepted Answer

ClonePlug includes a Windows desktop experience in its product direction. Availability and supported workflows can change, so use the current ClonePlug desktop guidance rather than assuming every web feature is available there.

Question 17

How do ClonePlug credits work?

Accepted Answer

Credits are the unit used by applicable ClonePlug workflows. Wallet history distinguishes credits in, reserved credits, captured usage, and released or refunded reservations so temporary holds are not presented as permanent spending.

Question 18

Why is my available balance lower than my total credits?

Accepted Answer

An active transformation or session may have a reservation. Available credits exclude eligible reservations until they are captured or released. The Wallet is the authoritative view of available and reserved balances.

Question 19

How do I buy credits?

Accepted Answer

Billing shows the server-configured credit packages. When Kora is configured, choose a package and complete its checkout; the ClonePlug server verifies the payment before crediting your wallet. The browser return page alone is never proof of payment.

Question 20

What if a payment is pending, cancelled, or fails?

Accepted Answer

Pending or processing payments remain in Payment Activity while they are reconciled. Failed or cancelled payments do not credit the wallet. A verified purchase is credited once, even if a webhook or return page is repeated.

Question 21

How do manual crypto deposits work?

Accepted Answer

Billing shows only enabled deposit methods. Select the exact coin and network, send the requested payment to the displayed public address, then submit the transaction hash and payment proof. The deposit remains pending until authorized Admin review.

Question 22

Why is the crypto network warning important?

Accepted Answer

A coin and network are a matched destination. Send only the selected asset through the displayed network, such as the exact network shown for that method. A transfer sent through another network may be permanently unrecoverable.

Question 23

Does uploading proof or a TXID add credits immediately?

Accepted Answer

No. Proof submission and a transaction hash only create or update a deposit for review. Credits are added only after an authorized Admin approves the stored deposit snapshot, exactly once.

Question 24

How do I reset my password?

Accepted Answer

Use Forgot password on the sign-in page and follow the secure email link back to the ClonePlug reset page. If the message does not arrive, check your spam folder and make sure you used the account email.

Question 25

How do I delete my account?

Accepted Answer

Open Settings and use the available account deletion request flow. Deletion handling may preserve financial, audit, security, or legally required records; the app will show the applicable status.

Question 26

Can I use a celebrity's face?

Accepted Answer

Only use media and likenesses when you have the necessary permission and rights. Public visibility does not automatically grant permission to transform or impersonate someone. See the Acceptable Use Policy and Trust & Safety guidance.

Question 27

Can I impersonate someone with ClonePlug?

Accepted Answer

No. Do not use ClonePlug for unauthorized impersonation, fraud, scams, harassment, non-consensual intimate imagery, identity theft, or deceptive harmful use. You are responsible for consent, rights, and appropriate disclosure.

Question 28

What content is prohibited?

Accepted Answer

ClonePlug prohibits unlawful and harmful use, including fraud, threats, blackmail, sexual exploitation, content involving minors, non-consensual sexual content, rights violations, and attempts to bypass safety or security controls.

Question 29

What should I do if my transformation disconnects?

Accepted Answer

Check your connection and the project or session status before retrying. Refreshing should not create a second billable action. If the status does not resolve, record the ClonePlug reference and contact support rather than repeatedly submitting.

Question 30

Why can my camera or microphone not start?

Accepted Answer

Confirm that your browser has permission to use the selected device, close other applications using it, and reload the page if needed. If the issue persists, try a supported browser and include the device/browser details in your support request.

Question 31

How do I contact support?

Accepted Answer

Visit the public Support page for general guidance, or sign in and use Help & Support to submit a request with an optional related project, payment, or crypto deposit. Do not include passwords, API keys, seed phrases, or private keys.

Question 32

How do I report misuse?

Accepted Answer

Email support@cloneplug.ai with enough detail for ClonePlug to understand the report. Do not send passwords, private keys, seed phrases, or unnecessary personal information. You can also review the Trust & Safety page for prohibited use and reporting guidance.

Clear answers before you create.

Clear answers before you create.